I was not sure if I should create a new topic for this, but I think it is worth reading, it is something that should not happen often.
I enter the page yesterday, in order to ask them for a certificate of earnings for 20 '. I'm going to connect but he tells me that the information I have entered is wrong. Strange I say, I can not have forgotten the password or the username. I click on the "login problem?" So that I write the username, email and the 4-digit security he asks for, so that they can send me a new password and I can log in, but to my surprise he tells me that "the data you have given does not match the data of any of the accounts we have registered". That is, it is as if I never had an account at 365.
The account is limited and last year instead of sending me my own profit certificate, they first sent me to another person. They also sent a 2nd email with the correct certificate, asking me to delete the 1st email with the wrong certificate, because it was simply an inadvertent mistake.
And I ask now, since it does not recognize my data which is as if I never had an account, can I re-account since it is as if I do not exist in their database?
Is there for some reason the mistake they made with the certificate a few months ago and they deleted me?
I enter the page yesterday, in order to ask them for a certificate of earnings for 20 '. I'm going to connect but he tells me that the information I have entered is wrong. Strange I say, I can not have forgotten the password or the username. I click on the "login problem?" So that I write the username, email and the 4-digit security he asks for, so that they can send me a new password and I can log in, but to my surprise he tells me that "the data you have given does not match the data of any of the accounts we have registered". That is, it is as if I never had an account at 365.
The account is limited and last year instead of sending me my own profit certificate, they first sent me to another person. They also sent a 2nd email with the correct certificate, asking me to delete the 1st email with the wrong certificate, because it was simply an inadvertent mistake.
And I ask now, since it does not recognize my data which is as if I never had an account, can I re-account since it is as if I do not exist in their database?
Is there for some reason the mistake they made with the certificate a few months ago and they deleted me?
