Good evening to the company,
I would like to present another problem that obviously arose at the time of taking the profits.
So I open a new account, send identification directly and make a deposit from a friend's debit card where he has excluded himself from his profile months ago in the same company. The time comes for the identification of the card where they tell me to send them and the identity card of the holder where the deposit was made, etc. The whole profile seems identified, I play normally until the moment I press withdraw and I see that I have been blocked.
Rain the mil. At first they did not say why. In the first phase, they claimed that her deposit card had been made by a person under 21. (14/11/1994) Well, I say with such mathematical logic, they will ask me for money as well .. Anyway, we passed this where they finally decide that the issue is the self-exclusion that had taken place in the profile. Where in my opinion they are not clear in the terms of use since all the documents have been sent.
. 2.8 In particular, we do not allow our customers to do any of the following:
In the meantime, the same card has been used again in other accounts, apparently without any profit, and they just took it normally.
I would like your lights if a solution can be found.
Yours sincerely,
I would like to present another problem that obviously arose at the time of taking the profits.
So I open a new account, send identification directly and make a deposit from a friend's debit card where he has excluded himself from his profile months ago in the same company. The time comes for the identification of the card where they tell me to send them and the identity card of the holder where the deposit was made, etc. The whole profile seems identified, I play normally until the moment I press withdraw and I see that I have been blocked.
Rain the mil. At first they did not say why. In the first phase, they claimed that her deposit card had been made by a person under 21. (14/11/1994) Well, I say with such mathematical logic, they will ask me for money as well .. Anyway, we passed this where they finally decide that the issue is the self-exclusion that had taken place in the profile. Where in my opinion they are not clear in the terms of use since all the documents have been sent.
. 2.8 In particular, we do not allow our customers to do any of the following:
- To deposit money by credit card which a customer is not authorized to use or knowingly to withdraw money from such a card in any other way, by colluding with a third party in order to do so.
In the meantime, the same card has been used again in other accounts, apparently without any profit, and they just took it normally.
I would like your lights if a solution can be found.
Yours sincerely,