Good evening, I have an account with this company and I am relatively happy although many things need improvement such as communication and quick settlement in live betting, in general everything is ok, so recently a disagreement arose and for which I have already addressed the authority that gave the permission and at the same time informing the EEEP.
Brazil plays Chile late on Friday night, so the company offers the "booking 1 X 2" market, ie which team will be observed with more cards. I bet Chile will get the most cards. The match ends and Chile had 3 yellow cards while Brazil one yellow and one red which was given directly. And that's where the party starts ... So they claim that the red card counts for 2 yellow cards so it is as if the teams received 3 cards . I informed them both by phone and by e-mail that since the purchase they offered had to do clearly with the number of bookings (remark to the card player) and not with the color of the cards, they have to pay me the ticket, of course they told me that they understand what I say and they will look at it but the answer that came in the mail was the same without any proof of what they claim. In addition, there was no clarification in the market with an asterisk or anything else that confirms what they say and there is no somewhere in their terms that regardless of purchase or red card is equivalent to 2 yellow or was given directly or as 2 yellow.
Brazil plays Chile late on Friday night, so the company offers the "booking 1 X 2" market, ie which team will be observed with more cards. I bet Chile will get the most cards. The match ends and Chile had 3 yellow cards while Brazil one yellow and one red which was given directly. And that's where the party starts ... So they claim that the red card counts for 2 yellow cards so it is as if the teams received 3 cards . I informed them both by phone and by e-mail that since the purchase they offered had to do clearly with the number of bookings (remark to the card player) and not with the color of the cards, they have to pay me the ticket, of course they told me that they understand what I say and they will look at it but the answer that came in the mail was the same without any proof of what they claim. In addition, there was no clarification in the market with an asterisk or anything else that confirms what they say and there is no somewhere in their terms that regardless of purchase or red card is equivalent to 2 yellow or was given directly or as 2 yellow.
