The bitter experience at Novibet

[alexisaopi]

About a week ago I signed up for Novibet, captivated by the relatively good odds and nice interface. I made a first deposit of 100 euros, in order to receive another 100 as a bonus. So the turnover requirement was 1000 euros. After three days I had a total turnover of 750 euros, when suddenly the counter reset and wrote to me that I have to start from the beginning. At the same time I ate a limit of 5-10 euros. My emails were not answered, my chat was called aerologies so I made a decision and said to take it from the beginning (since I was doing well and I had reached the rest of my 350) and slowly, despite the limit to reach in the thousandth. I did it today, having a balance in my account of 320 euros. Then I made a withdrawal of 200, which I just completed, my balance went to 30! Of course, the chats started in my chat again (of the type, it is like that and it is impossible that we have made a mistake), so I also sent them to Agyristos and I decided not to bother again. Of course, they also bet that the other will not run for 90 euros, so we take it from him and at the same time expel a player from whom, as it seems, it is possible that we had a loss. I have accounts in total in four companies (betting, rebels, betshop) and novibet is the only one I faced such a big problem. Limit from the beginning and tragic in the part of communication, not even responding to emails. Except that they canceled a winning bet of 100 euros, on the grounds that they had made a mistake in the odds. Away from them, they are swindlers.

 

[bilias]

I have a hard time digesting it
What in the conversation are they telling you?

 

[alexisaopi]

They just sent me the following email:

We would like to inform you that after checking with the competent department a technical issue was created by counting your turnover.
The amount of 91.37 euros is still available in your account.
At this point we would like to apologize for the inconvenience and assure you that at Novibet we are striving to take all necessary steps to avoid such difficulties in the future.

I don't know if the shouting that I threw at them played a role here, I would love it to be so, in the sense that we too have a weapon against their nonsense.

Of course, now, in order to take over, they ask me to send them a cart of documents. Send them and finish with them because they tired me.

In the conversation my bilias dude was telling me (very confidently and with the obvious annoyance of my persistence) that according to their system I didn't gamble the whole amount and that was why a portion of the bonus plus the resulting winnings was kept. Which of course turned out to be arbitrary.

 

[Loco-3]

you send your documents based on the amount and the case ends.

 

[bilias]

good morning Alex and happy birthday yesterday
it seemed strange to me what happened to you, so I contacted Novibet 3 yesterday to report the fact and ask for information
i can confirm that chats literally say yes and they have the worst customer service i have encountered.

My opinion is that online shopping is safe as it leaves no trace and cannot disappear with it so I want

 

[alexisaopi]

Thank you buddy Billie for the wishes.
I believe that they will sooner or later change tactics, at least in the piece of communication, unless they have consciously decided to throw it at the raptors.
For sure, as long as every bet remains in history, the final will prove who is right and who is wrong. The question is whether one is willing to chase it to the end (especially if the amount is relatively small), taking into account any psychological costs (anger, etc.) that this situation generates.

 

[FunBet]

good morning Alex and happy birthday yesterday
it seemed strange to me what happened to you, so I contacted Novibet 3 yesterday to report the fact and ask for information
i can confirm that chats literally say yes and they have the worst customer service i have encountered.

My opinion is that online shopping is safe as it leaves no trace and cannot disappear with it so I want

Can you upload a copy of the conversation?

 

[bilias]

Can you upload a copy of the conversation?

no i didn't get a screen shoot

 

[swsias7]

Good evening Alex.
Request by mail all your personal data as well as any transactions made with your usename within gdpr.
They are obliged to send you all your bets. when and where you logged in, your cash flows, your conversations, and your flagging.
They are obliged and will do so by sending you the records. I talk to you from personal experience with them.
If you want a relevant form say.

 

[alexisaopi]

swsias7 good evening. (I want to) believe that this will not be necessary. In any case thank you.

 

[giokal]

By far the worst company for anyone playing single games in my opinion.
I made a deposit of 100 euros and waited for the signup to complete the bonus until then I say play 2 premier league games that I liked the following week as they had 2 First A basketball with 25 euros each. After a few days they had set a limit I asked them in the chat why they had theirs. I told them I didn't want the bonus and as soon as the bets were settled I was in the outrageous amount of 103 euros and I immediately took them out. Without any problem, of course, the money went into my account.

 

[JordanRules]

By far the worst company for anyone playing single games in my opinion.

goalbet is by far the worst company for single games, in my humble opinion, not novibet. not that novibet is friendly to players who play single games, but like goalbet there is no second

 

[giokal]

goalbet is by far the worst company for single games, in my humble opinion, not novibet. not that novibet is friendly to players who play single games, but like goalbet there is no second

To clarify that it is the worst for one of those that I have bet on Goalbet I have not even tried because I "know" this from other users.

 

[nickbin]

To clarify that it is the worst for one of those that I have bet on Goalbet I have not even tried because I "know" this from other users.

I confirm for goalbet. I started a few weeks ago with 200 euros. I managed with small bets but many single small bets to reach about 500. I was sure that my breads were counted. I asked for a small withdrawal of 40 euros playing with fire (curiosity killed the cat). A little while later they send me mnm and tell me that they exclude me from sports betting. I got my money without any problems

At one time, limiting my accounts seemed like a utopia (lost player). In the last 2 years that I "got serious" I already have limits from Bet365, Bwin and now goalbet. And the funny thing is that the unfortunate one does not manage to get something out. Of course I play a little, I want to win a little but they do not leave us even the conveniences. I'm really starting to lose interest in betting.

 

[giannisthegreek]

Okay buddy. Agency. Great rake but with a little care and moderation. You get a cashier and you get it right away. Go on foot and do your gym. If the agency is a little away and go 3-4 times a day the gym is blind

 

[kerkireos]

Okay buddy. Agency. Great rake but with a little care and moderation. You get a cashier and you get it right away. Go on foot and do your gym. If the agency is a little away and go 3-4 times a day the gym is blind

I find it impossible for any player who would have 5-8% ROI on 365 to be able to earn OPAP.

 

[Eidikos]

And yet there was bread in the opap for wanted players..Read my post and you will get a taste. which they applied in my case until today !!! Of course they should still indicate to me where the regulation they applied is written ... Let me also say that I learned yesterday from agents that many other players have been harmed by the fraudulent practices of the company in this matter , since coming from fantasy they took for granted, as I do, that both rules apply cumulatively, since the same applies to the fantasy of their subsidiary! Really unbelievable .. anxiety that they will arrange them since in my previous bulletin, despite being sidelined, they had arranged them wrongly in the World Cup without telling me from which provider They were in trouble! After a race I was paid out of balance 900 euros ...

 

[qazdas]

Okay buddy. Agency. Great rake but with a little care and moderation. You get a cashier and you get it right away. Go on foot and do your gym. If the agency is a little away and go 3-4 times a day the gym is blind

the bad thing with the agency is that the agents have a curb on the floor when you go to pay, not even from their pocket.

 

[dimkots]

Hello, I have been registered for many years in many betting companies stoiximan, netbet, bwin, bet365, wherever I have played for so many years I have not faced what I experienced with novibet. Clearly the worst betting company. As he says alexisaopi the worst in communication. So I registered to see what workshas been Mretc. It was good so I say let's identify my details. I mailed the required documents and the identification was done within an hour and I say a lot. I make a deposit and start playing. I won an amount and decided to withdraw the huge sum of 40 euros to see how it works. As soon as I made this move they emailed me that they needed an extra photo with their ID and a certificate for their mobile phone. It was a Saturday afternoon so I had to go Monday for the attestation. I enter Monday at noon after returning from work to send my papers and my account has been disabled without any updates. I thought they probably did it because I didn't send the documents. Of course they didn't mention anywhere that if I didn't send them they would be deactivated. Anyway I send them. Since then by any means I communicate with them their answer is your account is under detailed control, please be patient. In email, in chat always any other information about why it was turned off. Not the issue of 40 euros is meant is the issue that I send all my personal data to a company to which I have deposited and without any updates my account is disabled. If I hadn't contacted them I wouldn't have even been informed of a bad company, a bad service, a bad communication. I don't expect any of his answers to be meaningful and I don't care at all. Delete me to keep quiet

 

[Mgk]

Fantastic company in every sense of the word. This is a bad company from experience and only after continuous successes and a withdrawal order did these gentlemen permanently delete my account and refuse to pay the profits. Of course, they act uncontrollably and without any sense of responsibility and of course without any mechanism of supervision and control. Each of us is vulnerable to the appetites of a company that shows its stern face only when it can not respond.
Conclusion Be sure to invest your time and money in a company that will pay when the time comes to pay proven, creditworthy and practical. Why else to read it and another to live it ... and another finally that is the icing on the cake to be cheated by fraudsters with online degrees in the wonderful world of information technology of the 21st century !!!