Delay in winmasters

[kex]

Good afternoon, I have been here for 3 days with a card draw at the winmasters and it is still pending. I have time to play in this company and do not remember how much they approve of the withdrawals. Is 3 days normal? At bet365 the next day is the money.

 

[goal2]

I sent a request 10 days ago (600 euros) Saturday night and Sunday afternoon after 20 hours. Ask them why it might be delayed by the method. valer.

Customer service

www.winmasters.gr

 

[kex]

They eventually canceled the withdrawal and asked me for a photo debit card photo.
I do not remember if I had sent the card earlier so ok accept it.
However, the wait is quite long. Another 3 days ...

 

[JohnDal1991]

You can't even login to winmasters right now. They either have a technical problem or rolled down

 

[12 times]

You can't even login to winmasters right now. They either have a technical problem or rolled down

They downloaded rolls because .. do they do maintenance? LOL!

 

[balkanios]

Good morning, still off the page.
What about children? Do infobeto kids have any information?
The "maintenance" succeeded on our takeover, damn my misfortune ...

 

[kex]

I would also ask infobeto if they have any information on the situation to let us know. I have a lot of money in me and I'm starting to get stressed.
As far as I know it doesn't take days for system upgrades.
Also the winmasters pages in Cyprus and Romania are in maintenance.
The good news is that netbet has the same platform and sports are maintained while the casino is playing normally so something technical has to be done.
However, do we have to worry about mybet situations?
And I expect pending withdrawals from the 26th - 27th of the month and I have no update.

 

[GATHS]

Guys, 10bet.com is down and I find that reassuring. Also with mybet if I remember correctly only the casino closed initially and in the end the bet and the company. Now to close netbet, winmasters.gr, 10bet at the same time, I consider it unlikely. I hope we do not experience this either.

 

[balkanios]

All good I hope then, wait, but serious company you're updating how to upgrade ... not bam and down the page ....

 

[GATHS]

From the 10bet update on Twitter:
Hey there, Unfortunately, while updating our services we stumbled upon unexpected technical difficulties. At the moment, we are unable to provide a certain time frame for the process, however, be assured that we are doing our best to resolve this as quickly as we could. ...

 

[kex]

Thank you very much for the information.
It's certainly not about scheduled upgrades or maintenance.
The point is withdrawals and money inside the site as we don't know how long this will last.
If anyone from infobeto could contact the company about how long it will last and what will happen with the money and withdrawals it would be very helpful ...

 

[12 times]

I contacted them and told them about any complaints they have. They expect this to be a serious technical issue.

 

[BetLaden]

Quiet children,

I was informed by the company that there is a serious technical problem with all companies using the sbtech platform and it is anticipated that it will be resolved by 10 tonight.

There is no cause for concern.

In a little more ...

 

[BetLaden]

Below is the information sent by Winmasters to our forum members:


A technical problem has been identified since Saturday morning coming from the server of a partner company. Winmasters regrets the inconvenience and may send you an update once the problem is fully resolved.

The website is temporarily unavailable and we want to let you know that we are working to restore the platform to function as soon as possible.

Thanks for understanding,

The winmasters team

 

[BetLaden]

Official response from winmasters:

Yesterday a technical problem was detected by the partner server during the upgrade process.

The website is temporarily unavailable and we want to let you know that we are working to restore the platform to function as soon as possible. We assure you that deposits, player account balance as well as outstanding withdrawals are 100% guaranteed and there is no reason to worry.

Thank you for your understanding.

We're sorry for the inconvenience this may have caused, and we'll send you an update with the full fix of the problem, which is expected in the coming hours.

If you need any help, please do not hesitate to contact our customer service at [email protected].

 

[balkanios]

Mars thank you.

 

[kex]

Thank you.

 

[kex]

Still outside the site, the withdrawals are pending.

 

[vantheman]

I finally see that it is still out and here for 3 days they tell me the coming hours. The present day is gone. Let's see tomorrow. You will see and tomorrow it does not open and say the coming hours ..

 

[kex]

And I believe that there is a chance that we will be ridiculed from the beginning as to when it will end.
I find it unlikely that they will know what is going on and just wait when and where the platform will be built.
Also the fact that our money is pledged without the option to withdraw has started to become annoying ...
Hope to finish in the next few hours ...