Hi,
although i'm posting this forum today, i'm a casual visitor in recent years, as it is the most popular greek betting community.
After prompting a forum member who is a friend of mine, I decided to write my recent experience with bwin, one of the companies that continue to operate in Greece, in order to protect other players from its abusive behavior.
I opened an account with bwin in November. Already aware of the 5 / 12 bankruptcy notice on bank transactions and then decided to use moneybookers for my deposits so that I can use the same method for withdrawals and have no problem with Greek banking institutions.
I gradually deposited a total of about 3400 euros, which with a winning bet series reached 7100. Great for me, but small for a company that is supposed to be a colossus. At that point bwin decided to put me a profit margin of 100 Euros per bet, which, though more than ridiculous, is something they have a right to do (their shop is anything but).
Not having much room to recover, I decided to withdraw the amount to moneybookers (method by which I had made all the deposits), while also sending my ID for the necessary identification. Bwin canceled my first withdrawal request without informing me. After finding out after a few days, I thought I was going to make a mistake and I made the withdrawal again. moneybookers, which was canceled again without any updates from bwin.
At that point I contacted the company asking for explanations for the cancellation of the withdrawals and received (with several days delay) in early December the following message:
To which message, I replied:
The answer that came was this automated message of "bwin is legal all over Europe, but you are responsible for whether you play legally from your own place, " which you have received and the rest in recent days.
Commonly, my company replied that whether or not the money is borrowed from my bank account is my problem. Having no choice but to apply for a bank account, I went to the company site to post relevant remittance information and found that the account is blocked !!! That is, bwin that prompted me (see first mail) to enter the site and fill in my details, had blocked my account! The absolute hoax.
After all, I leave it up to anyone to decide if it is safe to bet on bwin these days. In my eyes it's like playing with fire.
Thanks infobeto for hosting my complaint. I undertake to keep you informed of the evolution of the matter.
FINAL OBSERVATIONS
- I didn't get the signup bonus, which is way too small anyway, so I didn't have to fulfill any relevant terms.
- I did not violate any of the terms of the company, as is evident from its response ("vague security reasons")
- The Company's abusive conduct is not provided for in any of its terms. The only relevant term she has for her transactions is this one, which is not relevant to my case: However, the company reserves the right to change the payment method in individual cases (eg by issuing a credit card order). This mainly concerns cases of withdrawals of more than 15.000 euros which are usually carried out by wire transfer.
- I sent the company whatever paperwork I requested
- Missing "I was paid at the bank today" type answers. The block on the banks can fall anytime and ever can. I don't want to be among the first to cry their money.
- Requests for withdrawal to moneybookers started around 20 / 11 (due to my account being blocked I don't have the exact date, it might have been 21 / 11). With this method the money would be credited within 3 days at most. With both cancellations and the delay in bwin's response, I arrived at this point in time. I didn't leave it for a last minute. In any case, I expected to put my money in moneybookers as it should have been, so I was not directly concerned with the 5 / 12 deadline.
- Finally, I must say that the other reliable companies that continue to operate (I have an opinion on 365, unibet, betvictor, stoiximan) have not made me any money during this period and pay properly and with the proper method.
although i'm posting this forum today, i'm a casual visitor in recent years, as it is the most popular greek betting community.
After prompting a forum member who is a friend of mine, I decided to write my recent experience with bwin, one of the companies that continue to operate in Greece, in order to protect other players from its abusive behavior.
I opened an account with bwin in November. Already aware of the 5 / 12 bankruptcy notice on bank transactions and then decided to use moneybookers for my deposits so that I can use the same method for withdrawals and have no problem with Greek banking institutions.
I gradually deposited a total of about 3400 euros, which with a winning bet series reached 7100. Great for me, but small for a company that is supposed to be a colossus. At that point bwin decided to put me a profit margin of 100 Euros per bet, which, though more than ridiculous, is something they have a right to do (their shop is anything but).
Not having much room to recover, I decided to withdraw the amount to moneybookers (method by which I had made all the deposits), while also sending my ID for the necessary identification. Bwin canceled my first withdrawal request without informing me. After finding out after a few days, I thought I was going to make a mistake and I made the withdrawal again. moneybookers, which was canceled again without any updates from bwin.
At that point I contacted the company asking for explanations for the cancellation of the withdrawals and received (with several days delay) in early December the following message:
To which message, I replied:
The answer that came was this automated message of "bwin is legal all over Europe, but you are responsible for whether you play legally from your own place, " which you have received and the rest in recent days.
Commonly, my company replied that whether or not the money is borrowed from my bank account is my problem. Having no choice but to apply for a bank account, I went to the company site to post relevant remittance information and found that the account is blocked !!! That is, bwin that prompted me (see first mail) to enter the site and fill in my details, had blocked my account! The absolute hoax.
After all, I leave it up to anyone to decide if it is safe to bet on bwin these days. In my eyes it's like playing with fire.
Thanks infobeto for hosting my complaint. I undertake to keep you informed of the evolution of the matter.
FINAL OBSERVATIONS
- I didn't get the signup bonus, which is way too small anyway, so I didn't have to fulfill any relevant terms.
- I did not violate any of the terms of the company, as is evident from its response ("vague security reasons")
- The Company's abusive conduct is not provided for in any of its terms. The only relevant term she has for her transactions is this one, which is not relevant to my case: However, the company reserves the right to change the payment method in individual cases (eg by issuing a credit card order). This mainly concerns cases of withdrawals of more than 15.000 euros which are usually carried out by wire transfer.
- I sent the company whatever paperwork I requested
- Missing "I was paid at the bank today" type answers. The block on the banks can fall anytime and ever can. I don't want to be among the first to cry their money.
- Requests for withdrawal to moneybookers started around 20 / 11 (due to my account being blocked I don't have the exact date, it might have been 21 / 11). With this method the money would be credited within 3 days at most. With both cancellations and the delay in bwin's response, I arrived at this point in time. I didn't leave it for a last minute. In any case, I expected to put my money in moneybookers as it should have been, so I was not directly concerned with the 5 / 12 deadline.
- Finally, I must say that the other reliable companies that continue to operate (I have an opinion on 365, unibet, betvictor, stoiximan) have not made me any money during this period and pay properly and with the proper method.
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