He contacted me a Greek poker player a few minutes ago and informed me about his unpleasant experience with Bwin.
Especially accused of dump chip and Bwin has seized the money from his account, not allowing any withdrawal. Because I do not have a similar experience, I would like to know something more, to give some help or advice to our friend.
We assume, of course, that he has not been in talks with other players and actually did not chip dumping. So what would you advise him to do?
Below I copy the email, removing part of it containing personal data.
Message Body:
geia sas exw ena provlima me bwin !!! the Xperia X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X x X X X x X X X x X X x X X X x X X x X x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x +
Dear Mr. XXXXXX,
Thank you for your message.
We would like to inform you that your account check has been completed and as a result your account will be closed forever. Based on our audit, we found that you received money from the player "XXXXXXXXX" (chip dumping), which is a serious violation of our General Terms and Conditions.
The relevant quote is available here:
https://help.bwin.com/en/general-in...eral#Fraudulent_Activities_and_Prohibited_Tra
6. THE USE OF THE SERVICES BY YOU
6.3. We forbid the use of any unfair tactics when using the Services. This We do so to protect our customers and the integrity of the Services. Please read our Unfair Offering Policy which is incorporated in these Agreements for more information and our Anti-Fraud Policy in 29.4. If any customer is found to be involved in any form of fraud or other activities for which we believe to be fraudulent his / her account may be permanently closed and any existing account balance may be at risk by seizure or withholding as set out in Section 17 of these terms and conditions.
17. DRAWING AND CLOSING ACCOUNT
17.1. WE PRESERVE THE RIGHT, FREE OF CHARGE AND IN RELATION TO YOUR ACCOUNT, ANY ACCOUNT OF ACCOUNT (as specified in the 8 clause), ANY ACCOUNTS WHICH MAY BE AVAILABLE IN OTHER NETWORKS AND / OR THE CASINO AND / OR SERVICES INCURRED OR OPERATED BY OR WITHIN THE GROUP AND, IF YOU USE THE SERVICE GAMES, ANY SERVICES THAT REDUCE THE PLAYBOY / TABLE PLATFORM, REMOVE THE PRESENT CONTRACTS, REMOVE THE REMEMBER OF YOUR ACCOUNT, HELP YOUR ACCOUNT AND RECOVER FROM THIS ACCOUNT ANY PAYMENTS, BONUSES AND PROFITS WHICH HAVE BEEN ADVANCED IF:
17.1.1. You have substantially violated any of these Conventions, 17.1.2. We understand that you have used or attempted to use the Services for fraud, conspiracy (including reverse charge) or illegal activities or unacceptable activity (including, but not limited to, any organized exploitation of multiple currency services), 17.1.3. If we realize that you have played on other online gambling sites or services and you are suspected of fraud, conspiracy (including reverse charge) or unlawful actions or unacceptable activity, 17.1.4. You have "reverse a charge" or have declined any of the purchases or deposits you have made on your Account, or 17.1.5. You have been bankrupt or similar persecution exercises have occurred anywhere in the world.
*****************************
Based on the above General Terms and Conditions, we have seized the funds of your account and you will not have the right to repay the balance.
THA ITHELA TIN SIMBOULI SAS TI NA KANW ????
End of Message body
There is the player's email available if you want to personally advise him / her.
Especially accused of dump chip and Bwin has seized the money from his account, not allowing any withdrawal. Because I do not have a similar experience, I would like to know something more, to give some help or advice to our friend.
We assume, of course, that he has not been in talks with other players and actually did not chip dumping. So what would you advise him to do?
Below I copy the email, removing part of it containing personal data.
Message Body:
geia sas exw ena provlima me bwin !!! the Xperia X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X x X X X x X X X x X X x X X X x X X x X x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x +
Dear Mr. XXXXXX,
Thank you for your message.
We would like to inform you that your account check has been completed and as a result your account will be closed forever. Based on our audit, we found that you received money from the player "XXXXXXXXX" (chip dumping), which is a serious violation of our General Terms and Conditions.
The relevant quote is available here:
https://help.bwin.com/en/general-in...eral#Fraudulent_Activities_and_Prohibited_Tra
6. THE USE OF THE SERVICES BY YOU
6.3. We forbid the use of any unfair tactics when using the Services. This We do so to protect our customers and the integrity of the Services. Please read our Unfair Offering Policy which is incorporated in these Agreements for more information and our Anti-Fraud Policy in 29.4. If any customer is found to be involved in any form of fraud or other activities for which we believe to be fraudulent his / her account may be permanently closed and any existing account balance may be at risk by seizure or withholding as set out in Section 17 of these terms and conditions.
17. DRAWING AND CLOSING ACCOUNT
17.1. WE PRESERVE THE RIGHT, FREE OF CHARGE AND IN RELATION TO YOUR ACCOUNT, ANY ACCOUNT OF ACCOUNT (as specified in the 8 clause), ANY ACCOUNTS WHICH MAY BE AVAILABLE IN OTHER NETWORKS AND / OR THE CASINO AND / OR SERVICES INCURRED OR OPERATED BY OR WITHIN THE GROUP AND, IF YOU USE THE SERVICE GAMES, ANY SERVICES THAT REDUCE THE PLAYBOY / TABLE PLATFORM, REMOVE THE PRESENT CONTRACTS, REMOVE THE REMEMBER OF YOUR ACCOUNT, HELP YOUR ACCOUNT AND RECOVER FROM THIS ACCOUNT ANY PAYMENTS, BONUSES AND PROFITS WHICH HAVE BEEN ADVANCED IF:
17.1.1. You have substantially violated any of these Conventions, 17.1.2. We understand that you have used or attempted to use the Services for fraud, conspiracy (including reverse charge) or illegal activities or unacceptable activity (including, but not limited to, any organized exploitation of multiple currency services), 17.1.3. If we realize that you have played on other online gambling sites or services and you are suspected of fraud, conspiracy (including reverse charge) or unlawful actions or unacceptable activity, 17.1.4. You have "reverse a charge" or have declined any of the purchases or deposits you have made on your Account, or 17.1.5. You have been bankrupt or similar persecution exercises have occurred anywhere in the world.
*****************************
Based on the above General Terms and Conditions, we have seized the funds of your account and you will not have the right to repay the balance.
THA ITHELA TIN SIMBOULI SAS TI NA KANW ????
End of Message body
There is the player's email available if you want to personally advise him / her.
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