I can't tell if it is a fault of the information system or a deliberate deception.
I quote the dialog with online support legit! betting company
Sophia (12/12/2019, 8:26:19 PM): Hello KING. How can I help you;
KING (12/12/2019, 8:27:44 PM): Good evening, I would like you to inform me that while the terms of the bonus have been met, it has not been awarded to me
Sophia (12/12/2019, 8:29:34 PM): please wait
Sofia (12/12/2019, 8:32:43 PM): you entered the deposit and the code, but because within 30 days of entering the code, you did not enter €200 in 1,7 match tickets, the bonus not credited and the code has expired
KING (12/12/2019, 8:34:00 PM): within 30 days I put over 700E on tickets of 1,7 per match, you can confirm it from the betting history
Sofia (12/12/2019, 8:35:06 PM): we checked with your balance sheet, the amount did not add up, many of your slips were below 1,7
KING (12/12/2019, 8:35:52 PM): what is the total amount with slips above 1,7?
Sophia (12/12/2019, 8:36:09 PM): We can't see it right now because the code has been cancelled.
KING (12/12/2019, 8:36:48 PM): what do you mean you can't see my bet history?
Sophia (12/12/2019, 8:37:18 PM): it's a list of your entire history, it's possible to count them one by one, but what you don't meet the conditions are made as a whole
Sofia (12/12/2019, 8:37:23 PM): nothing else can happen
Sofia (12/12/2019, 8:37:44 PM): it is impossible to count all your tickets one by one
Sophia (12/12/2019, 8:37:56 PM): but it seems like a total you don't qualify
Sofia (12/12/2019, 8:38:18 PM): your password has been automatically canceled by the system
Sophia (12/12/2019, 8:38:21 PM): who notes that
Sophia (12/12/2019, 8:38:24 PM): you're right
Sophia (12/12/2019, 8:38:27 PM): Thank you
Sophia (12/12/2019, 8:38:28 PM): and hello
KING (12/12/2019, 8:39:11 PM): sorry but since you can't count them (which I don't understand why) how do you know that the total is below 200E?
...
I quote the dialog with online support legit! betting company
Sophia (12/12/2019, 8:26:19 PM): Hello KING. How can I help you;
KING (12/12/2019, 8:27:44 PM): Good evening, I would like you to inform me that while the terms of the bonus have been met, it has not been awarded to me
Sophia (12/12/2019, 8:29:34 PM): please wait
Sofia (12/12/2019, 8:32:43 PM): you entered the deposit and the code, but because within 30 days of entering the code, you did not enter €200 in 1,7 match tickets, the bonus not credited and the code has expired
KING (12/12/2019, 8:34:00 PM): within 30 days I put over 700E on tickets of 1,7 per match, you can confirm it from the betting history
Sofia (12/12/2019, 8:35:06 PM): we checked with your balance sheet, the amount did not add up, many of your slips were below 1,7
KING (12/12/2019, 8:35:52 PM): what is the total amount with slips above 1,7?
Sophia (12/12/2019, 8:36:09 PM): We can't see it right now because the code has been cancelled.
KING (12/12/2019, 8:36:48 PM): what do you mean you can't see my bet history?
Sophia (12/12/2019, 8:37:18 PM): it's a list of your entire history, it's possible to count them one by one, but what you don't meet the conditions are made as a whole
Sofia (12/12/2019, 8:37:23 PM): nothing else can happen
Sofia (12/12/2019, 8:37:44 PM): it is impossible to count all your tickets one by one
Sophia (12/12/2019, 8:37:56 PM): but it seems like a total you don't qualify
Sofia (12/12/2019, 8:38:18 PM): your password has been automatically canceled by the system
Sophia (12/12/2019, 8:38:21 PM): who notes that
Sophia (12/12/2019, 8:38:24 PM): you're right
Sophia (12/12/2019, 8:38:27 PM): Thank you
Sophia (12/12/2019, 8:38:28 PM): and hello
KING (12/12/2019, 8:39:11 PM): sorry but since you can't count them (which I don't understand why) how do you know that the total is below 200E?
...