I never had any problems with her Skrill, but recently she blocked me when I went to withdraw 300 euros from an ATM with her card. They are now asking me to prove that I am really me (after 15 years of being their client) with a "real-time" ID and face photo. Every time I send, however, they tell me that the documents do not look good or even that my identity card is not... Greek. I'm afraid they won't close my account and eat a 500 I have in total (there are complaints from other sufferers on twitter and elsewhere). Any advice on how to handle it and at least save the money? Thanks.