Hi,
I came here to see if I could find help and I notice a lot of issues about the company.
Specifically, they closed my account and my brother's. I had 30 euros and my brother 60. I understand that the amounts are ridiculous compared to others I read here.
Obviously they would see that we play from the same ip and have the same declared address etc. But is that a reason to get banned, is there a rule that says people who live in the same house can't play?
It seems funny and illegal to me.
In particular, they asked us for further identification documents and for 1 month they have not given any answer. They just say the process takes time.
I came here to see if I could find help and I notice a lot of issues about the company.
Specifically, they closed my account and my brother's. I had 30 euros and my brother 60. I understand that the amounts are ridiculous compared to others I read here.
Obviously they would see that we play from the same ip and have the same declared address etc. But is that a reason to get banned, is there a rule that says people who live in the same house can't play?
It seems funny and illegal to me.
In particular, they asked us for further identification documents and for 1 month they have not given any answer. They just say the process takes time.