responsible for betting disagreements

[JordanRules]

I have a disagreement with stoiximan.

sent a message to the MGA known link and responded to it

Please be advised that all B2C licensees are now required to make the available dispute settlement procedures available to the Operator's designated Alternative Dispute Resolution Provider (ADR).





The approved ADR provider for GML Interactive Ltd (stoiximan.gr) is eCogra. Kindly direct your dispute to the appointed entity accordingly.

if I understand well, what they mean is that I have to go to eCogra because she is the one responsible for disagreements.

since when has this changed? does anyone know? applies only to stoiximan or to all; because it implies that each company chooses its own provider of dispute resolution alternatives (ADR)

did you have the slightest experience with eCogra?

 

[goal2]

Answer: company responsible for betting disagreements

Jordanrules if it is allowed what disagreements you have with the company?

 

[JordanRules]

Answer: company responsible for betting disagreements

Jordanrules if it is allowed what disagreements you have with the company?

it gives me a much smaller earning of profit than it should

 

[goal2]

Answer: company responsible for betting disagreements

I was not alone. I was not the only one I disagreed with.
Yet yesterday I read carefully many times all the history, even in what they said did not count the fullbets old mistake they had done. They had to write me 600 somewhere above.

 

[cosmicsports]

Answer: company responsible for betting disagreements

Is OPAP a member of cogra?

 

[cosmicsports]

Answer: company responsible for betting disagreements

They are making fun of us.
It is the work of the EYEO which it denies, in England it must be the work of the Gambling commission and so on.

 

[JordanRules]

Answer: company responsible for betting disagreements

I was not alone. I was not the only one I disagreed with.
Yet yesterday I read carefully many times all the history, even in what they said did not count the fullbets old mistake they had done. They had to write me 600 somewhere above.

and they have made incredible cooking.

 

[BetLaden]

Answer: company responsible for betting disagreements

From the terms uses of stoiximan:

12.1 Complaints


12.1.1 If you have a dispute, you can email Customer Support on [email protected] . The dispute is considered to be a disagreement You may have related to Your gaming play, deposits, withdrawals and other similar matters.
12.1.2 GML will use best efforts to resolve disputes promptly. In any case, GML will provide you with the results within 10 days from the date of your inquiry and will also inform you whether any extension of this time period may be necessary.
12.1.3 If, for any reason, Your dispute is not resolved to your satisfaction by GML, you may refer the dispute to an Alternative Dispute Resolution Company, such as eCOGRA. For more information on eCOGRA, please click here. You must ensure that You have followed the GML's internal dispute procedure and that all reasonable attempts have been made to negotiate a solution with GML before submitting an ADR dispute form.
12.1.4 You may also complain to the Malta Gaming Authority before the competent courts of the competent jurisdiction; Address: Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta, Telephone Number: + 356 2546 9000, Email: [email protected]. Complaint is considered to be a report that includes any aspect of Your gaming experience that may be conducted in a manner that is not safe, fair or transparent.

 

[cosmicsports]

Answer: company responsible for betting disagreements

We do not like these things in our good state either.
In the old days of the state OPAP-ODIE, these things did not even exist.
Once upon a time they had eaten a 120 Euro on the racetrack from a terminal error - a clean mistake was no question.
So we were looking for someone to ask for the money - or in any case to look at the matter - and there was no competent office!
Eventually, the ... person in charge of compiling the race program was found and he told us "guys, I will look into the matter".
Then we told them to make a complaints desk and did not accept.

 

[mike299]

Answer: company responsible for betting disagreements

it gives me a much smaller earning of profit than it should

For more details, please. What do you mean? I'm playing a lot of cards and at the end I just look at if I win overall or not, I'm not looking if the money is right. I have to look at / say something;

 

[JordanRules]

Answer: company responsible for betting disagreements

For more details, please. What do you mean? I'm playing a lot of cards and at the end I just look at if I win overall or not, I'm not looking if the money is right. I have to look at / say something;

gross winnings of winning bets less lost betting odds = net profit for 2018

the profit is 2x + and the bettor in the certificate wrote 0,95x