Bet365 Withdrawal Delay - Document Check Delay

[Dimnik]

Good evening, I would like your help on a problem.
My withdrawal has been deactivated since last Monday. They asked for a photo of my debit card, which I sent directly and they confirmed that it has been received and is being checked.
After 2 days they informed me from the live chat that supposedly the last 4 digits are not visible, something that is not valid, and to resend the document to another of their emails, which I did.
I have contacted them many times and they keep telling me to wait and that the process can take up to 7 days.
Today I spoke to them again and while I informed them that the 7 days have passed and that it is now obvious that they are deliberately late and I can no longer wait, they are in no mood to speed up the process.
I told them that I would file a complaint to the citizen and the ombudsman and through a lawyer because what they are doing is illegal but they did not respond again. They also do not inform me why they asked for the photo of the card, since I learned from a friend that it is not a formal procedure. To point out that the card is in my name and that everything is correct.
Has anyone had similar experience from this company?

 

[bethunter]

What withdrawal amount are we talking about?

 

[Dimnik]

To clarify that they did not cancel a specific withdrawal request but that I do not have the ability to withdraw in general. Specifically in the withdrawal it says you do not have any active payment method, please contact us and mention ref npm01.
I have enough money in the account, the profits without the deposits are about 1000 euros.

 

[Larry]

To clarify that they did not cancel a specific withdrawal request but that I do not have the ability to withdraw in general. Specifically in the withdrawal it says you do not have any active payment method, please contact us and mention ref npm01.
I have enough money in the account, the profits without the deposits are about 1000 euros.

Is your grandmother from Russia and did they freeze your account?
Of course and ironically, companies are unacceptable now.

 

[Dimnik]

Your comment, friend Larry, is very apt.
The truth is that I too have been very disappointed with the treatment I receive, let alone from a big company like bet365.
That is, not to respect the customer and to make such abuse.
8 days and still check a debit card photo ??
1 minute work is if possible.
The good thing is that today from the service the employee was very friendly and positive towards me. He told me to wait a long time until tomorrow and a thousand apologies for the delay and inconvenience, we understand every possible effort to resolve the issue etc. It was not the automated messages they gave me the previous times but again I am very wary of whether I will there will be substantial development or they will continue this indifferent attitude.
I hope this suffering will end soon because I can no longer stand it, my nerves are broken.
I have thought of doing the eeep and the ombudsman and if needed a lawyer then, is there any other competent authority?

 

[JordanRules]

why not resend the card with a clearer photo to finish?

 

[Dimnik]

It has nothing to do with the quality of the photo, everything looks clear and is exactly as requested.

 

[Dimnik]

Ok, after today's conversation I had with them, it is clear that their nails are not burning. I sit down and break my nerves more. The only information they give me is that my deposit method is checked, neither what exactly is checked, nor why it is delayed, nor when the process will be completed
They are not interested in whether I will make a complaint or if I am almost 10 days without the possibility of withdrawal in my account.
So I proceed to a complaint and I hope that EEEP will help immediately.

 

[JordanRules]

OYTE KAN THE EEEP WILL DEFEND YOU

I tell you from the experience of many people I know.

resend the photo as clean as you can. is the best and fastest way to finish.

 

[Dimnik]

Thank you very much for your help.
Maybe that's why they were not afraid when I told them I would file a complaint.
The problem is that they do not ask me for another document or a better photo, they just tell me to wait.
I will send another photo maybe it will help the situation what to say.
Also on the site there is a complaint form to fill out and send it, but I do not think it will help somewhere because I have already had many conversations with the service without response.
Now regarding the complaints, I saw that in addition to the EEEP there is also the European Consumer Center of Greece.

 

[Dimnik]

I have very pleasant news, I was informed by the service that I can withdraw via remittance. I gave them the details of the Bank and everything is ready. Finally good, all good .

 

[McLaren17]

The truth is that I too have been very disappointed with the treatment I receive, let alone from a big company like bet365.

Obviously it is not the most enjoyable experience you would have but do not forget that bet365 is one of the most reliable in its payments, it is not accidental even in fixed matches that obviously exist and see something tennis ITF normally pays you just after you closes the account or sets you a limit. So in part I find it reasonable that I wanted more time to check to look at something.
Obviously I do not take the part of the company, I just quote you another parameter.

Finally all is well from the moment you got your money