Children good spirits, until I was a customer of Bwin.gr with username karatasios10.
Below I inform you about what happens to me with the above betting company.In the company I registered my 18 / 11 / 2016 subscription, and I am very fond of the name, and because of the name I have. My first deposit (100 euro) and the corresponding amount, I would normally do until yesterday afternoon (20 / 12 / 16). As you know about the withdrawal, some specifications are missing. Because I have already fulfilled the 75-80% of the jerry and continued to pay carefully so that I can make my withdrawal as soon as possible.
Yesterday afternoon, however, when trying to sign in to my account, I get a message account blocking without any explanation.Today after a lot of email and communication in live chat, I get the following:
Dear Mr. Karatasios,
Please be advised that the decision was taken to close your account permanently. We are in the discomfort to let you know that no repayment can be made from your account.
The following is an excerpt from our General Terms and Conditions. You can also find it on our website, in the "Help> Legal Issues> General Terms & Conditions> General" section or at the following link:
https://help.bwin.gr/el/<wbr>general-information/legal-<wbr>matters/general-terms-and-<wbr>conditions/general
**************************
14. ABBREVIATIONS, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS
We pursue a zero tolerance policy against inappropriate gameplay and cheating. If, in our sole discretion, you have breached the rules or attempted to deceive Us and / or the Group or any other user of any of the Services in any way, including but not limited to, the exploitation of games or fraud in connection with payments or or if we suspect fraudulent payments, including the use of stolen credit cards, or any other fraudulent activity (including (including, but not limited to, money laundering), or if Your deposits have not been covered by You for any reason, we reserve the right to suspend and / or close your Account and to recover fraudulent debts using any method legally available to us, including but not limited to: (i) debiting your Account with the amount You owe, and (ii) ordering third parties Tyrone debt collection to collect the debt. This may have a detrimental effect on your credit rating and we may need to pass on your personal information (including your identity) to the relevant services. We reserve the right to cancel and withhold any winnings of any particular person or group of persons and to cancel and withhold any Player Normal Points earned by any person or group of persons if we have significant reason to believe that such person or group person acts or has acted in a coordinated manner in order to deceive us or cause harm to us and / or to the Group and / or Services and / or Platforms in any way.
17. DRAWING AND CLOSING ACCOUNT
17.1. WE PRESERVE THE RIGHT, FREE OF CHARGE AND IN RELATION TO YOUR ACCOUNT, ANY ACCOUNT OF ACCOUNT (as specified in the 8 clause), ANY ACCOUNTS WHICH MAY BE AVAILABLE IN OTHER NETWORKS AND / OR THE CASINO AND / OR SERVICES INCURRED OR OPERATED BY OR WITHIN THE GROUP AND, IF YOU USE THE SERVICE GAMES, ANY SERVICES THAT REDUCE THE PLAYBOY / TABLE PLATFORM, REMOVE THE PRESENT CONTRACTS, REMOVE THE REMEMBER OF YOUR ACCOUNT, HELP YOUR ACCOUNT AND RECOVER FROM THIS ACCOUNT ANY PAYMENTS, BONUSES AND PROFITS WHICH HAVE BEEN ADVANCED IF:
17.1.1. You have substantially violated any of these Conventions,
17.1.2. We understand that you have used or attempted to use the Services for the purpose of fraud, conspiracy (including reverse charges) or unlawful actions or unacceptable activity (including, but not limited to, any modeled exploitation of multiple currency services);
17.1.3. If you realize that you have played on other online sites or game services and you are suspected of fraud, conspiracy (including reverse charge) or unlawful actions or unacceptable activity,
17.1.4. You have "reversed a charge" or have declined any of the purchases or deposits you have made in your Account; or
17.1.5. You have been bankrupt or similar persecution exercises have occurred anywhere in the world.
*****************************************
For any questions, please do not hesitate to contact us.
We wish you Happy Birthday and Happy New Year.
Sincerely,
Bwin's Customer Service Department
Please note that none of the above applies as the deposit was made through my account neteller. Bet on single bets.
The remainder of my account was bigger than 400 euro .. What can I do about it? Since when do bettors have the right to keep our money?
Below I inform you about what happens to me with the above betting company.In the company I registered my 18 / 11 / 2016 subscription, and I am very fond of the name, and because of the name I have. My first deposit (100 euro) and the corresponding amount, I would normally do until yesterday afternoon (20 / 12 / 16). As you know about the withdrawal, some specifications are missing. Because I have already fulfilled the 75-80% of the jerry and continued to pay carefully so that I can make my withdrawal as soon as possible.
Yesterday afternoon, however, when trying to sign in to my account, I get a message account blocking without any explanation.Today after a lot of email and communication in live chat, I get the following:
Dear Mr. Karatasios,
Please be advised that the decision was taken to close your account permanently. We are in the discomfort to let you know that no repayment can be made from your account.
The following is an excerpt from our General Terms and Conditions. You can also find it on our website, in the "Help> Legal Issues> General Terms & Conditions> General" section or at the following link:
https://help.bwin.gr/el/<wbr>general-information/legal-<wbr>matters/general-terms-and-<wbr>conditions/general
**************************
14. ABBREVIATIONS, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS
We pursue a zero tolerance policy against inappropriate gameplay and cheating. If, in our sole discretion, you have breached the rules or attempted to deceive Us and / or the Group or any other user of any of the Services in any way, including but not limited to, the exploitation of games or fraud in connection with payments or or if we suspect fraudulent payments, including the use of stolen credit cards, or any other fraudulent activity (including (including, but not limited to, money laundering), or if Your deposits have not been covered by You for any reason, we reserve the right to suspend and / or close your Account and to recover fraudulent debts using any method legally available to us, including but not limited to: (i) debiting your Account with the amount You owe, and (ii) ordering third parties Tyrone debt collection to collect the debt. This may have a detrimental effect on your credit rating and we may need to pass on your personal information (including your identity) to the relevant services. We reserve the right to cancel and withhold any winnings of any particular person or group of persons and to cancel and withhold any Player Normal Points earned by any person or group of persons if we have significant reason to believe that such person or group person acts or has acted in a coordinated manner in order to deceive us or cause harm to us and / or to the Group and / or Services and / or Platforms in any way.
17. DRAWING AND CLOSING ACCOUNT
17.1. WE PRESERVE THE RIGHT, FREE OF CHARGE AND IN RELATION TO YOUR ACCOUNT, ANY ACCOUNT OF ACCOUNT (as specified in the 8 clause), ANY ACCOUNTS WHICH MAY BE AVAILABLE IN OTHER NETWORKS AND / OR THE CASINO AND / OR SERVICES INCURRED OR OPERATED BY OR WITHIN THE GROUP AND, IF YOU USE THE SERVICE GAMES, ANY SERVICES THAT REDUCE THE PLAYBOY / TABLE PLATFORM, REMOVE THE PRESENT CONTRACTS, REMOVE THE REMEMBER OF YOUR ACCOUNT, HELP YOUR ACCOUNT AND RECOVER FROM THIS ACCOUNT ANY PAYMENTS, BONUSES AND PROFITS WHICH HAVE BEEN ADVANCED IF:
17.1.1. You have substantially violated any of these Conventions,
17.1.2. We understand that you have used or attempted to use the Services for the purpose of fraud, conspiracy (including reverse charges) or unlawful actions or unacceptable activity (including, but not limited to, any modeled exploitation of multiple currency services);
17.1.3. If you realize that you have played on other online sites or game services and you are suspected of fraud, conspiracy (including reverse charge) or unlawful actions or unacceptable activity,
17.1.4. You have "reversed a charge" or have declined any of the purchases or deposits you have made in your Account; or
17.1.5. You have been bankrupt or similar persecution exercises have occurred anywhere in the world.
*****************************************
For any questions, please do not hesitate to contact us.
We wish you Happy Birthday and Happy New Year.
Sincerely,
Bwin's Customer Service Department
Please note that none of the above applies as the deposit was made through my account neteller. Bet on single bets.
The remainder of my account was bigger than 400 euro .. What can I do about it? Since when do bettors have the right to keep our money?
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