I played 10 euros on the novibet slots (the deposit was made with paysafecard it matters because they asked for the same way and the withdrawal) I reached 700 and because I wanted more I reached minus 600 I asked for a withdrawal of 100 and the first email came
P ***** os C. (Novibet)
17 Nov, 07:22 EET
Dear velios,
Your account has been temporarily disabled for security reasons.
The payment department informed us that a deposit was made via a card that does not belong to your name.
For reasons of transaction security and as stated in the terms of our company, we would ask you to make new deposits with a card issued exclusively in your name, as your account may be deactivated and any future profits may not be refunded.
In addition, for identification and reactivation of your account you will need to send us:
1. Photograph of the identity card (2 sides) or passport of the cardholder 5 ****** 6
2. Photo (2 sides) of the 5 ****** 6 card you used for the deposit. You can leave only the first 6 and the last 4 digits of the card number visible and hide the three-digit security number on the back.
3. A responsible statement, certified by KEP or Police Department of the cardholder 5 ********* 6, where he will state that the deposits with the specific card were made known to him
4. Photograph of the bank booklet in the name ******* - ****** or an official bank document which will contain the following information: bank name, IBAN, BIC / SWIFT and name of the holder.
5. Screenshot of the Paysafe e-wallet you used during your deposit, so that the account details are visible.
6. Screenshot, from your Paysafe e-wallet, where the deposit you made to our company will be displayed.
Thank you in advance.
For any information or question, do not hesitate to contact us!
Sincerely,
Novibet Support
I sent them all except the 3's card is the wife's deposits were made over a month and suddenly the payment department woke up (it was the only other that accepted the card the other companies I have an account did not accept the movements maybe that's why he wants the , d for its coverage) I have all the emails Today I reported them to https://www.resolver.co.uk/rights-guide/gambling#contents_2 https://www.ibas-uk.com/ https://www.gov.im/about-this-site/contact-us/
These are the last emails I sent them
The identification email clearly shows that they know the existence of the card
resend the authentication email
of my account dated 17/10/19
On 21/11/2019 4:05 PM, velissarios wrote:
I request that my withdrawal, which is pending due to your fault, be completed within 24 hours
The winnings came after a paysafecard deposit that has nothing to do with the card
Your obligation is to block the card from accepting transactions (As other companies I have an account do) and not to return the profits obtained by other means of deposit
If you do not deposit my money within 24 hours I will file a non-profit complaint and notify the event where possible
if I asked for 700 would I live?
P ***** os C. (Novibet)
17 Nov, 07:22 EET
Dear velios,
Your account has been temporarily disabled for security reasons.
The payment department informed us that a deposit was made via a card that does not belong to your name.
For reasons of transaction security and as stated in the terms of our company, we would ask you to make new deposits with a card issued exclusively in your name, as your account may be deactivated and any future profits may not be refunded.
In addition, for identification and reactivation of your account you will need to send us:
1. Photograph of the identity card (2 sides) or passport of the cardholder 5 ****** 6
2. Photo (2 sides) of the 5 ****** 6 card you used for the deposit. You can leave only the first 6 and the last 4 digits of the card number visible and hide the three-digit security number on the back.
3. A responsible statement, certified by KEP or Police Department of the cardholder 5 ********* 6, where he will state that the deposits with the specific card were made known to him
4. Photograph of the bank booklet in the name ******* - ****** or an official bank document which will contain the following information: bank name, IBAN, BIC / SWIFT and name of the holder.
5. Screenshot of the Paysafe e-wallet you used during your deposit, so that the account details are visible.
6. Screenshot, from your Paysafe e-wallet, where the deposit you made to our company will be displayed.
Thank you in advance.
For any information or question, do not hesitate to contact us!
Sincerely,
Novibet Support
I sent them all except the 3's card is the wife's deposits were made over a month and suddenly the payment department woke up (it was the only other that accepted the card the other companies I have an account did not accept the movements maybe that's why he wants the , d for its coverage) I have all the emails Today I reported them to https://www.resolver.co.uk/rights-guide/gambling#contents_2 https://www.ibas-uk.com/ https://www.gov.im/about-this-site/contact-us/
These are the last emails I sent them
The identification email clearly shows that they know the existence of the card
resend the authentication email
of my account dated 17/10/19
On 21/11/2019 4:05 PM, velissarios wrote:
I request that my withdrawal, which is pending due to your fault, be completed within 24 hours
The winnings came after a paysafecard deposit that has nothing to do with the card
Your obligation is to block the card from accepting transactions (As other companies I have an account do) and not to return the profits obtained by other means of deposit
If you do not deposit my money within 24 hours I will file a non-profit complaint and notify the event where possible
if I asked for 700 would I live?
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