Winmasters complaints

[Dim1234]

Good evening. I want to make a complaint for the company winmasters.gr.

I got to have a good very good how much profit from the company. With a deposit of € 100. I did not have any problems, of course at some point they put a limit of € 1.1 on all bets. Of course I did not enter the process to ask, I understood directly and they proceeded to withdraw. The first strange thing is that while I asked for a withdrawal using the fast bank transfer method (they told me after a communication we had that this is the only way I could ask) they asked me for paysafe details which I do not use at all. I had not put money with paysafe for over 2 years.

The second thing that makes a terrible impression on me is that they asked for a prepaid certificate with the nice thing that I had to send it to them within 48 hours. For the first time in history I hear something like this. And I ask you all has it happened again? They have the right to set time limits for sending documents. I also ask the people in charge of the forum here. Have you ever heard of such a thing? In the middle of a quarantine where everything is closed and moving out sometimes seems like a certain 300.


Completely because he had asked me for this paper before and or novibet ha and I sent it to them. To my great surprise their answer was that it was not accepted without telling me the reason. And I ask again, have you been told before that some paper that they ask for was not accepted, for example to say that we want paper from a bank anyway and that they reject it without telling you the reason ??? By the way or novibet the exact same paper accepted it as normal. That is why I believe that the phase stinks. Quite already.

Please let me know so I have any extra ideas on how to proceed.
Also does anyone know which selective authority deals with the specific company ???
Is ibas in charge? Does anyone know why I can not find it on the winmasters site.

 

[BetLaden]

Take a look here:

https://www.infobeto.com/poy-kai-pws-kanw-kataggelia-stoiximatikis-etaireias

 

[kwnstantinos20]

Take a look here:

https://www.infobeto.com/poy-kai-pws-kanw-kataggelia-stoiximatikis-etaireias

to inform (at least in my case) the MGA did not do tpt. threw the ball elsewhere. her words were "we are not responsible for settling disputes with companies"

 

[Dim1234]

Take a look here:

https://www.infobeto.com/poy-kai-pws-kanw-kataggelia-stoiximatikis-etaireias

Yes, I saw them, thank you. About the time limit? What do you have to say. Have you heard it before? I copy paste the email all. Laugh. Are they entitled to a time limit on the submission of documents?

To verify your account, please send us a screenshot of your MyPaysafe account showing Customer Number and transaction to winmasters

To do this, you need to login to your MyPaysafe account and select "Transactions".

In case you will be connected through a mobile device, please note that in the "Transactions" menu the transaction you made to winmasters is displayed and in the "Settings" menu the Customer Number is displayed.

Please send us the screenshot to show these 2 items.

We would also like to inform you that the details you have stated in your MyPaysafe account must be exactly the same as the ones you stated in your gaming account, otherwise your future withdrawals will not be executed.

Please note that the information required by MyPaysafe to be exactly the same is as follows:

- Name
- Last name
- Date of birth
- Email address

In addition, we would like to inform you that within 48 hours you must verify the phone number you stated when registering on our website.

This can be done by sending a certificate issued by the provider of your phone number.

Please send the relevant document as an attachment in response to this message.

Thank you for your cooperation.

Yours sincerely.
Winmasters Customer Service

 

[BetLaden]

So a mobile account in your name is not enough?

Ok, 48 hours is an exaggeration ... I do not think it has value ... that is, if you send in 49 hours, what will happen, they will close your account and you will eat a lawsuit that you were late?

 

[Dim1234]

So a mobile account in your name is not enough?

Ok, 48 hours is an exaggeration ... I do not think it has value ... that is, if you send in 49 hours, what will happen, they will close your account and you will eat a lawsuit that you were late?

I have a prepaid card and the certificate that they themselves report and it did not work well for them. But we never learned the reason.

 

[Dim1234]

Let me ask one more question. In rebels gaming where winmasters belongs, what other companies belong ???

 

[Dim1234]

Just so that there are no questions, I will send you the answer I received when I sent the paper. (They did not say anything about paysafe and they accepted it well)
As you will see no report as to why it was not accepted so I go to look for it again or take a better photo. Tpt all in the air and he suspects me deliberately and well all this to pass the time limit they set me. And to say that sorry he did not send them. Sorry did not send them correctly, we told him. I do not know all this is ridiculous. Can the guys on the forum help me somehow?

Following is the copy paste email.

Thank you for contacting us. The document with the telephone receipt was not accepted by the competent department. Please resend an acceptable document. We are always at your disposal. Greek Customer Service

winmasters Customer Service in Greek & English: 09:00 to 23:00. We will never ask you to send us the password.

 

[BetLaden]

If you want to send me your username in winmasters, maybe I can contact them and we will understand what needs to be solved for your issue.

 

[BetLaden]

Let me ask one more question. In rebels gaming where winmasters belongs, what other companies belong ???

Betrebels
Interwetten
Winmasters

 

[BetLaden]

I contacted Winmasters and they informed me that:

- The specific account is checked by the competent security department.
- The player must send the requested document.

I do not think you are limited to 48 hours ... just go to a store of your prepaid phone when you can or call them to ask for the document and if they can send it by email.

 

[Dim1234]

I contacted Winmasters and they informed me that:

- The specific account is checked by the competent security department.
- The player must send the requested document.

I do not think you are limited to 48 hours ... just go to a store of your prepaid phone when you can or call them to ask for the document and if they can send it by email.

First of all, thank you for your mediation.

but to put it all right Did they tell you that I did not send it? This is implied by your second note. "That the player must definitely send the requested document"

If it is true that I did not send it then why did he reply that it was not accepted, ie because there is an answer. If he did not send it, there would be no second email, ie their response, which they uploaded here as well. I sent the paper all the time and of course probably after your intervention they sent me an email again accusing me of terrorism. Okay here we laughed or cried. I do not know.

The email follows from below. Aaaaaaa and see how much money I have deposited in the last 12 months. The huge amount of 150 €. And so it should not be because he makes the last 5 transactions (because And I think I have put more 300 €, ie not very special) see the total deposits in the 2,5 years I have been a customer in the company. The huge amount of 1130 in 2,5 years. An amount that shocks the whole of Greece. that a teenager and a minor, if he wants, finds them from his dad.
Screenshot is from the same company for proof. Okay, everyone who is bitter laughs. See screenshots and read emails.

Following is the email.



Dear

As the licensed gambling operator in Malta regulated by the Malta Gaming Authority (MGA), licensees are required to strictly follow European anti-gambling policies. terrorism and terrorism resulting from the 4th and 5th EDPDA (4th & 5th EU AMLD).

Therefore, please provide us with any of the following documents within 30 days, as part of the Enhanced Processing process:

- Salary income or company profit (Certified Payslip / Certified employer letter / audited accounts if self-employed)
Copies of Shares / Investments Certificates
- Proof of sale of real estate
- Proof of inheritance
- Proof of sale of a company
- Proof of company profits

Please note that you have already provided the basic due diligence documentation for the customer verification process, however one of the above documents is required to complete the Enhanced KYC process for your winmasters account.

We would appreciate your feedback on this important issue and would like to remind you that all shared documents are governed by the Privacy Policy, following all industry standard precautions to keep your personal data safe and secure.

Yours sincerely.
Winmasters Customer Service



So, as you can see, they are not talking about the mobile phone certificate now. So you can understand that they are making fun of us. Please see also the screenshot from the company itself.

 

[BetLaden]

They did not tell me anything more than what I wrote. No other details, no confirmation, no disagreement.

I understood that they were asking you for some paper ... I do not know which one. I guess that's what you said about prepaid. From the last one you put I see that they asked to complete the "Enhanced Processing" process by sending them one (only one, not all) of the documents they write. I do not see about prepaid. Unless the prepaid document is for completing another process.

 

[Dim1234]

They did not tell me anything more than what I wrote. No other details, no confirmation, no disagreement.

I understood that they were asking you for some paper ... I do not know which one. I guess that's what you said about prepaid. From the last one you put I see that they asked to complete the "Enhanced Processing" process by sending them one (only one, not all) of the documents they write. I do not see about prepaid. Unless the prepaid document is for completing another process.

Yes, sir. I showed you about the prepaid card that it was in the previous emails. Then they came back and completely changed what they were asking for. And I wrote to you that they probably changed course from the moment you mediated.

 

[Dim1234]

Yes, sir. I showed you about the prepaid card that it was in the previous emails. Then they came back and completely changed what they were asking for. And I wrote to you that they probably changed course from the moment you mediated.

Just learn here who the winmasters are. Everyone to learn with data not aerologies ...

 

[FunBet]

Therefore, please provide us with any of the following documents within 30 days, as part of the Enhanced Processing process:

- Salary income or company profit (Certified Payslip / Certified employer letter / audited accounts if self-employed)
Copies of Shares / Investments Certificates
- Proof of sale of real estate
- Proof of inheritance
- Proof of sale of a company
- Proof of company profits

Please note that you have already provided the basic due diligence documentation for the customer verification process, however one of the above documents is required to complete the Enhanced KYC process for your winmasters account.

That is, a tax clearance note does not make them?

 

[Dim1234]

That is, a tax clearance note does not make them?

I just sent a tax return and the whole body of the tax return. As such, ie.

My email is the following.


I just received my tax return as it is and the tax return from my accountant. I will send them to you and you will see that I have an income of about 7.000 € so I do not have any problem to make deposits 200 € -300 € -400 € -500 € cumulatively within a calendar year. My total deposits in your company for 2,5 years as a customer are € 1130. so I imagine only with the liquidation of this tax year an excuse my total deposits in your company.


And I'm not a terrorist. Mercy.
Identify my account to proceed with withdrawal.


I'm waiting to see.
If I had made € 10.000 deposits, I would have understood that it was okay for the guy to forget it or to 'wash it', I do not know what ... But we are talking with facts. Total deposits from February 2018 are € 1130. So what exactly do they say?

 

[FunBet]

Out of sheer curiosity (to see if that was the reason for "Enhanced Execution"), can you tell me what bets you gambled?

 

[GATHS]

Please note that you have already provided the basic due diligence documentation for the customer verification process, however one of the above documents is required to complete the Enhanced Account Details (Enhanced KYC) process for your account at winmasters.

Article 11 - Law 4734/2020 - Increased due diligence towards the customer - Amendment of article 16 of law 4557/2018 (par. 10 of article 1 of Directive (EU) 2018/843)

Paragraphs 1 and 3 of article 16 of law 4557/2018 (A '139) are replaced and article 16 is formulated as follows: "Article ...

www.lawspot.gr

SHAME SHAME SHAME!
If the funds are so small whatever the means of payment whatever the odds played (even all in at 1,001 played) it is not even required by the directiva of Mga we have mentioned another issue of jordanrules with betrebels random !!!
I was late to enter ... So you should tell them that you are not proceeding with the increased / enhanced diligence because their transactions do not justify it and to urge your refusal (non-cooperative) and your financial data in their company to present them. to the committee to decide if your TIN should be investigated. Your money will be frozen until the committee responds if I am not mistaken within 21 days (I took exams on these issues for my profession). Slowly do not become resilient what envelope they will send! The only positive thing is that after this email they can not eat your money because it is no longer an mga issue, for this reason they can not eat your money.
It was yesterday and the day before yesterday that I voted in favor of winmasters for an issue opened by a member with the wrong title for money they took from his account.
If these funds are Shame!
Be careful they are looking for documents with different addresses to take it elsewhere be careful what you send if you send.

 

[Dim1234]

Out of sheer curiosity (to see if that was the reason for "Enhanced Execution"), can you tell me what bets you gambled?

I play the under goal match too often at the end of every match. In a match or a specific company it has something very high like value. I choose them carefully. Other times I have lost 10 in a row now I was very lucky and I have to be 80-90% successful.

Besides, from the screenshot I sent, it seems that I was never a winner since I have only made deposits and never a withdrawal.