Complaint for dispute between players and betting companies Complaint for dispute between players and betting companies Complaint for dispute between players and betting companies

Where and how do I report a betting company?

from / BETTING GUIDE / Saturday 15 February 2020 12: 03

Starting with the adventure of betting and gaming in general, it is good to read and get to know the basics before signing up for a legal betting page in GREECE.

Infobeto has compiled a guide with prerequisites and criteria before you do registration on a betting site and enter the world of gaming and it should be read by everyone.

Those of you who gamble legally, you may have encountered some issues or you will certainly have read in the infobeto forum several problems of players that are published in relation to the betting pages that are licensed in Greece. If you are one of those who believe that a betting site violates the rules you have agreed to play betting or casino games on its platform, we have made a suggestion on how you can move:


Know what we agreed upon when registering


First of all you should refer to "Terms of use and conditions" of the legal betting site you registered. Read carefully anything related to your case.


We keep all communication


Then contact the relevant customer support department of the betting page where you signed up and there is a problem. We suggest you to communicate only through Email so that whatever is said on both sides is recorded, formal and unambiguous in any further process.

Avoid communicating on serious topics by chat or by phone. By these means, communicate only for simple issues and not for matters that you are going to claim.

By email the process is slower and so be armed with the necessary patience.

If your issue is resolved, (either positively or negatively) with reasoned answers then the process is over and if you would like to post the issue in our forum to transfer knowledge to other players who may be facing the same issue.

If your issue is not resolved and you feel that the answers you received were not reasoned, then you can make a complaint to the relevant licensing authority of the betting page where you were betting.


Informing and reporting


First, inform the betting company by email that after the non-resolution of your problem you will make a complaint to the competent licensing authority in Greece, which is the EEEP (Gaming Control and Supervision Committee in Greece), abroad to the competent services where the companies are based. and to any intermediary authority for player-company disputes.   

Start by complaining to EEEP (Game Control and Supervision Committee) which is the independent administrative authority responsible for the supervision and control of the games being played in the Greek Territory.


17 Acharnon Street, Athens 104 38,

Tel: + 30 211 1075000

Hours: 9: 00–16: 00

This e-mail address is being protected from spambots. You need to enable JavaScript enabled to view it.


Then contact the relevant authorities either by email or by filling in the corresponding authority's complaint form. For companies licensed in Greece are the following:

MGA - Malta

Tel: + 356 2546 9000

Isle of Man - United Kingdom


IBAS - Britain


Gambling Commission - Britain


eCOGRA - Britain


IBAS - Britain


Gambling Commission - Britain


This e-mail address is being protected from spambots. You need to enable JavaScript enabled to view it.


Finally, if it doesn't bother you, you can share your experience (in a decent and profane way) with other betting and casino players at betting forum of infobeto. Knowledge always helps more when sharing.




Aris Triantafyllopoulos

Aris Triantafyllopoulos

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